SupportCandy Customer Support Plugin
SupportCandy is a powerful, feature-rich help desk and customer support plugin for WordPress. It seamlessly transforms your website into a full-fledged support system, allowing you to efficiently manage customer queries, support tickets, and internal requests directly from your WordPress dashboard.
✨ Key Features:
-
🧩 All-in-One Help Desk – Manage tickets, knowledge base, and customer communications from a single, familiar WordPress interface.
-
📧 Multiple Channel Support – Create tickets via email, web forms, and even phone calls (with add-ons). Centralize all customer inquiries.
-
👥 Agent & Role Management – Assign roles and permissions to support agents, restricting access to specific tickets and functions.
-
⚡ Customizable Workflows – Automate repetitive tasks with triggers, conditions, and actions to streamline your support process.
-
📊 Reporting & Analytics – Gain insights into your team’s performance with detailed reports on ticket volume, agent workload, and response times.
-
🔧 Highly Customizable – Create custom fields, ticket statuses, and priority levels to tailor the system to your specific business needs.
-
🤝 CRM Integration Ready – Connect with popular CRM and marketing tools like WooCommerce, Easy Digital Downloads, and more via add-ons.
Why Choose SupportCandy?
SupportCandy is the ideal choice for businesses that want enterprise-level help desk functionality without leaving their WordPress site. It eliminates the need for expensive, third-party support platforms by providing a deeply integrated, customizable, and cost-effective solution. Its extensive library of add-ons allows you to start simple and scale your support system as your business grows.
wordpress help desk, customer support plugin, support ticket system, wordpress ticket system, live chat alternative, woocommerce support, internal help desk, email support, saas support, knowledge base
